Job Posting: Customer Service Specialist
Position Title: Customer Service Specialist
Position Type: 20-30 Hours/Week
Compensation: Competitive based on experience
Location: Hybrid
The National Center for Beef Excellence (NCBE) is a non-profit, producer-focused
organization whose purpose is to increase connectivity and innovation in all segments
of the beef industry.
NCBE strives to support breed associations and cattle producers through animal registry
services, data management, industry collaboration, and program development. NCBE
efforts are aimed at building relationships, increasing demand-driven value, and
enabling increased business longevity to producers and organizations willing to
innovate.
Our mission is to increase operational efficiency for beef breed associations by
supplying services that allow them to better serve their membership.
The Customer Service Representative serves as the primary point of contact for
customers, across various breed associations, by providing accurate information,
resolving issues, and delivering outstanding service. This position plays a key role in
maintaining positive customer relationships while supporting daily office operations
and company objectives.
Duties and Responsibilities:
- Quality and timely customer service to various beef cattle association members through email and phone
- Process breed registrations work, Genetic/DNA requests and other duties related to association management
- Process invoicing and payments from members
- Maintain an organized work environment
Other duties may include:
- Publication and sale coordination
- Sale video editing
- Online auction support
- Producer record management
- Possible travel to industry meetings and events
Required Skills:
- Agriculture and livestock experience
- Self-motivated and proactive work ethic
- High school diploma or equivalent required
- Previous customer service or office experience preferred
- Strong verbal and written communication skills
- Proficiency with basic computer programs and office software
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving and organizational skills
Preferred, but not required:
- Seedstock beef cattle industry knowledg
- Association and non-profit background
- Experience with cattle registration, DNA questions, and data management
- Publication & design experience
- Sale cattle videography & editing experience
The National Center for Beef Excellence provides a unique environment to
showcase skills necessary to build a clientele and expand service offerings to the
beef industry.
The National Center for Beef Excellence is an equal opportunity employer and
values diversity in the workplace. We encourage applicants from all
backgrounds and experiences to apply.
Submit cover letter, resume, and references to:
Jake W. Renner
Executive Director
jake@beefcenter.org
National Center for Beef Excellence | PO Box 260, Kearney, MO 64060 | jake@beefcenter.org